As perguntas mais frequentes antes das equipes se inscreverem. Se a sua não estiver aqui, nossa equipe de suporte responderá em poucas horas nos dias úteis.
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No, and it shouldn't. It handles the repetitive questions — entry requirements, open day dates, how to apply, fees — so your admissions advisers spend their time on applicants who need real guidance. Complex pathway, finance or safeguarding conversations should always reach a person.
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Not natively. The chatbot lives on your website and answers questions from your content. It can capture an applicant's name, email and intended course, then send that to admissions through email or a Zapier/Make workflow into your admissions CRM. The applicant still completes their formal application through your existing UCAS or direct route.
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You configure a fallback. Most colleges set the bot to say it's not sure, offer to take the applicant's details, and signpost the right team. Unanswered questions show up in your dashboard so you can add the correct answer for next time.
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It can share general information from your finance and international pages — fee bands, what student finance covers, English-language requirements. It shouldn't give individual eligibility decisions or visa advice. Set guardrails so it signposts to your finance team or registered immigration adviser for anything specific.
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Most colleges have a working version in around an hour. The crawl picks up your course pages and prospectus quickly. The time you spend is on writing the house rules — what the bot should and shouldn't say — and reviewing test conversations before going live.
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FastBots stores chat history and any lead form details so your team can review them. Treat captured applicant data the same as any other enquiry under your existing privacy policy — make sure your chatbot's lead form copy reflects that. FastBots states its data handling is GDPR compliant.
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On the Business plan and above, you can switch on auto-retrain so selected pages are revisited daily, weekly or monthly. Useful when entry requirements, fee bands or open day dates change between cycles.
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Yes, on the Business plan ($89/month) and above. Live Chat lets an admissions adviser claim a conversation, see what's been asked already, and reply in real time. Handy during clearing, results day and the run-up to deadlines.
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There's a free plan with 1 chatbot and 50 messages a month — enough to build and test a version on your course pages. Paid plans start at $39/month for two chatbots and 2,000 messages. Live Chat, auto-retrain and email replies are on the Business plan at $89/month.
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Yes, FastBots supports around 95 languages. Helpful for international applicants and parents who'd rather ask in their own language. The bot will answer from your trained content; for visa or immigration specifics it should always signpost to your international office.