As perguntas mais frequentes antes das equipes se inscreverem. Se a sua não estiver aqui, nossa equipe de suporte responderá em poucas horas nos dias úteis.
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Not if you set it up properly. The custom instructions tell the bot to stay informational, never make recommendations, and always direct case-specific questions about pensions, tax or suitability to a qualified advisor at your firm. We'd recommend reviewing the chat history regularly in the first few weeks and using Q&A entries to tighten any responses that drift.
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Yes, if you want it to. With Zapier MCP connected to your scheduling tool, the bot can book the discovery call right in the chat, picking a slot and confirming it without the prospect leaving the conversation. The action set depends on which app you connect through Zapier MCP. If you'd rather keep it simple, the bot can instead capture the enquiry (name, email, advice area, situation) and point the prospect at your existing booking link. Both work, it's your call.
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Yes. With Zapier MCP connected to your CRM, the bot can write the lead into your CRM during the conversation: creating or updating the contact as the chat happens. If you'd prefer something simpler, lead details can instead flow into most CRMs through a Zapier or Make workflow that runs after the chat ends. What the bot can do live depends on which app you connect through Zapier MCP.
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Two layers. First, don't train it on any content that includes performance figures, exclude those pages from the crawl. Second, add explicit instructions in the Tune AI prompt to never discuss past performance, projected returns or anything that could be read as a recommendation. Anything outside scope hits your fallback message.
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You can review every conversation in chat history. The Knowledge Assistant feature (on Business plan and above) flags questions the bot couldn't answer well, so you can add a proper response as a Q&A entry. Over the first few weeks this is how most firms tune the bot to their actual prospect base.
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Yes, on the Business plan ($89/month) and above. Live Chat lets a team member claim a conversation during configured availability hours and reply in real time, useful for higher-value enquiries where someone wants to talk through their situation before booking.
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Our data handling is GDPR compliant and that uploaded data isn't used to train OpenAI models through the API connection. You can make a chatbot private, restrict embedding to your own domain, and add rate limiting. For specific requirements around data residency or audit, talk to FastBots about Enterprise terms.
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There's a free plan with 1 chatbot and 50 messages/month, which is enough to test the setup. Paid plans start at $39/month (Essential), and most advisory firms that want Live Chat, auto-retraining and email replies will want the Business plan at $89/month.
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Yes; the bot supports around 95 languages. If a prospect writes in Spanish or French, it'll respond in the same language, drawing from your trained content. Chat translation in the dashboard is available on the Business plan and above.
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No, and it shouldn't try to. Think of it as a front door that handles the repetitive, qualifying questions so your paraplanner and admin team aren't fielding the same fee and regulatory questions every day. The judgement calls (suitability, recommendations, complex onboarding) still sit with your team.