Built For Logistics & Freight
Most shipper and prospect questions are the same handful: transit times, modes, service areas, documents. FastBots learns your lanes, services and policies once, then answers them on your website around the clock. When a serious enquiry comes in, your sales team can take over through live chat or get the lead straight to the CRM.
Providing AI Chatbots to Trusted Brands Around The World
Respostas rápidas
A logistics chatbot is a website assistant trained on your services, lanes, transit times and FAQs. It answers the routine questions shippers and prospects ask (modes, service areas, documents, warehousing) without tying up your sales or ops team. When the conversation needs a human, it captures the details and hands off.
The everyday ones: which modes you offer (LTL, FTL, air, ocean, rail), rough transit times on your common lanes, whether you handle customs brokerage or use a partner, warehousing locations, required documents and how to request a quote. It won't quote firm rates, because pricing depends on dimensions, weight, fuel and lane conditions.
It depends on what you connect. FastBots has no fixed native integration with TMS platforms like McLeod or MercuryGate, so out of the box it won't pull live shipment status. If your TMS or tracking system is reachable through Zapier MCP, the bot can look up a shipment by reference right in the chat once you connect it. Otherwise it can explain how to track a shipment, point customers to your tracking page, or capture the reference number and route the question to your team.
Prospects asking about lanes, modes and pricing rarely fit your existing FAQs. The chatbot keeps them engaged, asks for origin, destination, volume and mode, and gets the lead to your sales team. With Zapier MCP connected, it can write that lead straight into your CRM right in the chat, or you can keep it simple and have the details emailed and pushed through a Zapier or Make workflow after the conversation. With live chat on, an account manager can also step in mid-conversation when the enquiry looks serious.
Por que o FastBots
Shippers ask about lanes and transit times at all hours, especially across time zones. The bot handles the routine questions overnight so nothing piles up for the morning shift.
Instead of a blank contact form, the chatbot collects origin, destination, mode, volume and contact details inside the conversation and emails them to your sales team.
When a prospect sounds ready to commit, an account manager can take over through live chat on the Business plan and reply in the same window.
Point it at your website and it learns your service areas, modes, warehousing locations, equipment and FAQs, answers come from your content, not generic logistics text.
With Zapier MCP connected, the bot can write a new enquiry into Salesforce, HubSpot or another connected tool right in the conversation. Prefer something simpler? Route leads through Zapier or Make after the chat into your CRM or a spreadsheet your team already uses, so nothing waits in an inbox.
International freight enquiries don't always arrive in English. The bot can chat with overseas shippers in their own language and translate the transcript for your team.
Update a service page, warehouse location or document checklist and the bot can re-crawl daily, weekly or monthly on Business plan and above to stay current.
You set the guardrails: no firm rate quotes, no customs classification advice, no shipment data it doesn't have access to. The bot routes those questions to a human.
Cenários reais
The bot asks for origin, destination, mode, weight, dimensions and timing, then sends the structured request to your sales desk. With Zapier MCP connected, it can also create the enquiry as a record in your CRM right in the chat.
Answers rough transit estimates on your common lanes (Chicago–Dallas LTL, LA–Shanghai ocean) using the information you've trained it on.
Tells prospects whether you offer LTL, FTL, air, ocean, rail, intermodal or warehousing, and which regions you actually cover.
Walks shippers through what's typically needed (BOL, commercial invoice, packing list) and points complex customs questions to a licensed broker.
Explains clearly whether you operate as a broker, asset-based carrier, 3PL or freight forwarder so prospects qualify themselves early.
Surfaces your warehouse locations, square footage, services and contact route when a prospect asks about storage or fulfilment.
Handles repeat questions from existing shippers (office hours, accounts contact, claims process) so your ops team can focus on freight.
Acts as an AI agent on your site overnight: gathering enquiry details, escalating to live chat in working hours and emailing leads to your team after-hours.
Experimente gratuitamente
Sound Like It Would Cover Your Inbox?
Plano gratuito, sem necessidade de cartão de crédito. Crie seu primeiro chatbot em poucos minutos.
Configuração
Drop in your domain and FastBots crawls your services, lanes, warehouse and FAQ pages. You pick which URLs to train on and which to skip.
Voz da Câmara
Practical, fast and competent, like a senior dispatcher. Never quote firm rates, never give customs classification advice, never share tracking data the bot doesn't have. Route serious quote requests to sales with origin, destination, mode and volume captured.
Tell the bot how to handle rates ('always route to sales'), customs ('refer to a licensed broker') and tracking ('capture reference, escalate'). Add suggested questions a typical shipper would ask.
Copy the embed snippet into your website and the chat widget is live. Hook up lead emails and Zapier or Make to your CRM and you're done.
Comparação honesta
Most logistics teams considering a chatbot are weighing it against a generic contact form, an outsourced answering service, or hiring more inside-sales reps to cover enquiries. Here's the honest comparison.
FastBots A partir de US$ 39 por mês | Serviço de atendimento telefônico From ~$300 / month | Formulário de contato geral Built-in / free | |
|---|---|---|---|
Trained on your lanes & services Answers from your website content | Sim | No - script only | -No |
24/7 coverage Including overnight and weekends | Sim | Sim extra cost | Partial - form sits in inbox |
Captures structured lead details Origin, destination, mode, volume | Sim | ~Às vezes | Apenas campos básicos |
Live human takeover Sales rep joins the chat | Sim Plano de negócios e acima | Operator only | -No |
Pushes leads to CRM / TMS Via Zapier or Make workflows | Sim | Usually manual | Email only |
Cost predictability Plano mensal fixo | A partir de US$ 39 por mês | Per-minute or per-call | Gratuito |
Comparison reflects typical alternatives. Other tools may differ, so always check current pricing and features before deciding.
Experimente gratuitamente
Build Your First Logistics Bot Free Today
Plano gratuito, sem necessidade de cartão de crédito. Crie seu primeiro chatbot em poucos minutos.
Testei fastbots um mês enquanto treinava o sistema para o meu curso de Especialista Certificado em Sustentabilidade. Após um mês de treinamento, percebi que o sistema é muito fácil de implementar e flexível. Por isso, decidi assinar o serviço.
Tem alguma dúvida?
As perguntas mais frequentes antes das equipes se inscreverem. Se a sua não estiver aqui, nossa equipe de suporte responderá em poucas horas nos dias úteis.
No, and it shouldn't. The chatbot handles the repetitive layer: transit times, modes, service areas, document checklists. Your reps stay focused on real quotes and relationship work. Think of it as a permanent front-desk filter, not a replacement for the people closing freight deals.
Out of the box, no, FastBots has no fixed native integration with TMS platforms like McLeod or MercuryGate. But if your TMS or tracking system is connected via Zapier MCP, the bot can look up a shipment by reference and share the status right in the conversation. Without that connection, it can still explain how tracking works on your site, point customers to your tracking page, or take the reference number and escalate to a human.
We strongly recommend against this and it's easy to turn off in the guardrails. Freight pricing depends on dimensions, weight, lane, fuel surcharges and equipment availability, a chatbot guessing a number creates more problems than it solves. The bot collects the quote details and routes them to your sales team.
It can explain general process, what a commercial invoice or BOL is, what documents are typically required, but it should not classify goods or give regulated customs advice. Set the instruction to route classification, duty and compliance questions to a licensed customs broker on your team.
Two ways, depending on how live you want it. With Zapier MCP connected, the bot can create or update a record in Salesforce, HubSpot, Pipedrive or another connected tool right in the conversation, the moment the lead form is submitted in chat. Or keep it simpler: a Zapier or Make workflow fires after the chat and pushes the details into your CRM, a Google Sheet or whatever sales tool you use. Either way the setup is one-time and the action set depends on which apps you connect.
Yes, on the Business plan ($89/month) and above. Set availability hours and an unanswered-question threshold, and when a serious enquiry comes through, a rep can claim the chat from the dashboard and reply in real time. The visitor sees the previous conversation history, no need to repeat themselves.
FastBots supports around 95 languages, so a freight forwarder in Hamburg or a shipper in São Paulo can chat in their own language. The conversation is stored and can be translated for your team to review on Business plan and above.
Yes. FastBots starts as an AI chatbot trained on your site, but it can act as an AI agent: looking things up on the live internet when that's turned on, gathering structured intake across a conversation, deciding when to escalate to a sales rep, and, with Zapier MCP connected, taking real actions mid-chat across your connected apps, like writing the captured lead into your CRM. If you'd rather keep it simple, a Zapier or Make workflow can push the lead after the chat ends instead.
Most logistics teams have a working bot in around 5 minutes for the first version: point it at your website, let it crawl your services and FAQ pages, set the guardrails on rates and customs, then paste the embed snippet into your site. Tuning the suggested questions and lead form takes a bit longer if you want it polished.
The free plan covers 1 chatbot and 50 messages a month with no credit card required, fine for testing. Paid plans start at $39/month (Essential), and Live Chat with human takeover is on the Business plan at $89/month. See the pricing page for the latest limits and add-ons.
Train it on your services and lanes, set your guardrails, and have it answering shipper questions on your website today. No credit card required.
